Website Privacy Policy
This Privacy Policy applies to all personal information collected by Ask AS Pty Ltd via the website
located at www.askas.com.au.
1.What is “personal information”?
(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning
information or an opinion about an identified individual or an individual who is reasonably
identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained,
it will in most cases not be classified as “personal information” and will not be subject to
this privacy policy.
2.What information do we collect?
The kind of personal information that we collect from you will depend on how you use the
website. The personal information which we collect and hold about you may include: your name,
date of birth, address, phone number, login credentials, email address, and support needs (as a
service seeker – i.e. a participant, support cordinator, or carer/family member). Your business
name, ABN, business address, phone number, login credentials, business email address,
business profile, and payment details (as a service provider, or sole trader).
3.How we collect your personal information
(a) We may collect personal information from you whenever you input such information into
the website.
(b) We also collect cookies from your computer which enable us to tell when you use the
website and also to help customise your website experience. As a general rule, however, it
is not possible to identify you personally from our use of cookies.
4.Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best
service experience possible on the website.
(b) We customarily disclose personal information only to our service providers who assist us in
operating the website. Your personal information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
use your personal information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from
us. We do not use sensitive personal information in direct marketing activity. Our direct
marketing material will include a simple means by which you can request not to receive
further communications of this nature.
5.Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold
about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct
inaccurate personal information subject to certain exceptions. If you would like to obtain such
access, please contact us as set out below.
6.Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal
information, please contact us as set out below. All complaints will be considered by Ask AS Pty
Ltd and we may seek further information from you to clarify your concerns. If we agree that your
complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the
problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the
Australian Information Commissioner.
7.Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you
expressly request us to do so. If you request us to transfer your personal information to an
overseas recipient, the overseas recipient will not be required to comply with the Australian
Privacy Principles and we will not be liable for any mishandling of your information in such
circumstances.
8.How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a
complaint about our privacy practices, you can contact us through: [email protected].